Privacy Policy

At Prisha The Explorer, we value your privacy and are committed to protecting your personal information.

Last Updated: June 30, 2026

This Privacy Policy describes how Prisha The Explorer ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, or interact with our content. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

We collect information that you provide directly to us, such as when you:

Create an account or register for our services
Subscribe to our newsletter
Make a purchase through our online shop
Contact us with questions or feedback
Participate in surveys, contests, or promotions

This information may include your name, email address, postal address, phone number, and payment information.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, and administrative messages
Respond to your comments, questions, and requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities
Personalize and improve your experience
Protect against, identify, and prevent fraud and other illegal activity

Information Sharing and Disclosure

We may share your information in the following circumstances:

With vendors, service providers, and partners who need access to such information to carry out work on our behalf
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Prisha The Explorer or others
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
With your consent or at your direction

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Children's Privacy

Our services are primarily directed to children, but we do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to delete such information.

We take special care to protect the privacy of children. When we collect personal information from children, we do so in compliance with the Children's Online Privacy Protection Act (COPPA), the UK Age Appropriate Design Code (Children's Code), and similar laws.

Accounts, purchases and any submission of personal details are intended to be made by a parent or guardian. We do not require children to disclose more information than is reasonably necessary to participate in an activity, we do not condition participation on disclosing unnecessary information, and we do not show behaviourally-targeted advertising to children. Parents and guardians may review, update, or request deletion of their child's information at any time by contacting us or using the Data & Privacy controls in account settings.

International Data Transfers

We are based in the United Kingdom and process data both within and outside the UK and the European Economic Area (EEA). When we transfer personal data outside the UK or EEA, we ensure that appropriate safeguards are in place to protect your information.

Third-Party Services We Use

To run our website and services we rely on trusted third-party providers. Each only receives the data needed for its function:

Google Analytics — usage analytics (loaded only after you accept analytics cookies)
Google Sign-In / Central Account (single sign-on) — authentication
Stripe — secure payment processing
Cloudinary — image hosting and delivery
Prabisha analytics SDK — engagement insights (loaded only after consent)
Email delivery (nodemailer) — transactional and newsletter emails

We also collect game activity (scores and play statistics) for signed-in users to power leaderboards and personalise the experience.

Data Retention

We keep your personal information only for as long as needed for the purposes described in this policy:

Account data — until you delete your account, then anonymised promptly
Order and payment records — up to 7 years, as required by tax and accounting law
Newsletter subscriptions — until you unsubscribe
Analytics data — typically up to 14 months

Read our full Data Retention Policy for details.

Your Rights & Choices

Under the UK GDPR, EU GDPR and similar laws you have the right to:

Access & view the personal data we hold about you
Rectify inaccurate information from your account settings
Export your data in a portable JSON format
Delete your account and erase your personal data
Withdraw consent for cookies or marketing at any time

You can exercise the export and deletion rights yourself from your Account Settings → Data & Privacy page, or by emailing us. Account deletion removes your personal data and logs you out; records we must keep by law are anonymised.

Security & Breach Notification

We protect your data with HTTPS encryption in transit, hashed credentials, access controls, and trusted payment processors (we never store full card numbers). No method of transmission is 100% secure, but we work hard to safeguard your information.

If a data breach occurs that is likely to affect your rights, we will notify the relevant supervisory authority within 72 hours where required and inform affected users without undue delay.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Prisha The Explorer

Email: info@prabisha.com

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